Privacy Policy – How PKR365 Protects Your Data

01 Introduction

This Privacy Policy ("Policy") describes how PKR365 ("we," "us," "our," "the Platform") collects, processes, stores and protects the personal information of players and visitors who use the PKR365 website and mobile platform.

PKR365 is committed to handling your personal data with care and transparency. This Policy is written in plain language so that any player — whether you are in Karachi, Lahore, Islamabad or anywhere else in Pakistan — can understand exactly what happens to your information when you use our platform.

By registering an account on PKR365 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use PKR365.

This Policy should be read alongside our Terms and Conditions. Together they form the full agreement between you and PKR365 regarding your account and your data.

02 Data We Collect

PKR365 collects personal data in two broad categories: information you provide to us directly, and information we collect automatically as you use the platform.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions or religious beliefs. The only exception is where identity verification requires review of a government-issued document such as a CNIC, which may incidentally contain some of this information — in those cases the data is used solely for verification purposes and handled with extra care.

03 How We Collect Your Data

PKR365 collects your personal information through the following channels:

• Registration: When you create a PKR365 account, you provide your name, contact details and date of birth directly.
• Verification: When you submit identity documents (such as a CNIC copy) to verify your account, we receive and securely store those documents.
• Deposits and Withdrawals: When you transact via JazzCash, Easypaisa, Raast or bank transfer, we receive transaction reference data from the payment processor.
• Platform Activity: As you browse the site, play games or place bets, our servers automatically log technical and usage data including your IP address, device information and activity timestamps.
• Support Interactions: When you contact our live chat team, any information you share in that conversation is recorded for quality assurance and dispute resolution purposes.
• Cookies and Similar Technologies: Our platform uses cookies to maintain your session, remember your preferences and collect anonymised analytics. See Section 7 for full details.

04 How We Use Your Data

PKR365 uses your personal data only for the purposes for which it was collected. The primary uses are as follows:

• Account management: To create and maintain your player account, process your login and keep your profile up to date.
• Transaction processing: To securely process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Identity verification: To confirm your age and identity in line with our account eligibility requirements and anti-fraud procedures.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct outlined in our Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns and proactively reach out to players who may be showing signs of problem gaming, and to apply self-exclusion or deposit limit tools as requested.
• Customer support: To respond to your queries, resolve disputes and manage account-related requests.
• Platform improvement: To analyse how players use the platform so we can improve the experience, fix issues and develop new features.
• Promotions and bonuses: To manage bonus eligibility, apply promotional credits and send you relevant offers — only where you have not opted out of marketing communications.

05 Sharing Your Data

PKR365 does not sell, rent or trade your personal data to third parties. We share your data only in the following limited circumstances and only to the extent necessary:

• Payment processors: When you make a deposit or withdrawal, relevant transaction data is shared with the payment processor (e.g. JazzCash, Easypaisa, Raast, your bank) to complete the transaction. These processors operate under their own privacy policies and security standards.
• Identity verification providers: Where third-party verification services are used to confirm your CNIC or other identity documents, the minimum required data is shared with that provider under strict confidentiality terms.
• Game providers: Third-party casino and slot game suppliers receive anonymised session data necessary to deliver their games on the PKR365 platform. They do not receive your full personal profile.
• Legal and regulatory obligations: Where required by applicable law or a valid legal process, PKR365 may disclose personal data to relevant authorities. We will always aim to notify affected players unless prohibited from doing so by law.
• Business transfers: In the unlikely event of a merger, acquisition or sale of the platform, player data may be transferred to the acquiring entity. Players will be notified in advance of any such transfer and given the option to close their account.

06 Payment Data

Given the financial nature of the PKR365 platform, we apply additional safeguards to payment-related data. When you deposit or withdraw funds in PKR, here is how your financial data is handled:

• Full payment account numbers (e.g. your JazzCash or Easypaisa mobile wallet number) are never stored in full on PKR365 servers after a transaction is complete. Only the last few digits and the payment method type are retained for reference purposes.
• All payment data is transmitted over encrypted connections (HTTPS/TLS). No payment data is ever sent via unencrypted channels.
• Withdrawal requests are matched against the payment method used for deposits as a fraud prevention measure. This cross-referencing is done internally and the data is not shared with any external party beyond what is necessary to complete the transaction.
• Transaction history is stored securely and is accessible to you from your account dashboard. This record is maintained for a minimum period in line with our data retention policy (see Section 8).

07 Cookies & Tracking Technologies

PKR365 uses cookies — small text files stored on your device — to make the platform function correctly and to understand how players use our services. We use three categories of cookies:

• Essential cookies: These are necessary for the platform to work. They maintain your login session, remember your language and regional settings, and keep your account secure. You cannot opt out of essential cookies without also losing basic platform functionality.
• Analytics cookies: These help us understand which pages and features are most used, how long players stay on the platform and where technical issues occur. The data collected is aggregated and anonymised — it is not linked back to your individual account.
• Preference cookies: These remember your display preferences and settings so you do not have to reconfigure them each visit.

PKR365 does not use third-party advertising cookies or any tracking technology that follows your activity across other websites or apps outside the PKR365 platform. You can manage cookie settings through your browser at any time. Disabling non-essential cookies will not prevent you from using PKR365 but may affect certain preference features.

08 Data Retention

PKR365 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes for which it was collected. The following retention guidelines apply:

• Active accounts: Personal data is retained throughout the lifetime of your active PKR365 account.
• Closed accounts: Following account closure, core account data (identity records, transaction history and communication logs) is retained for a minimum of five years. This is necessary to fulfil anti-fraud, financial record-keeping and dispute resolution obligations.
• Support communications: Live chat transcripts and email correspondence are retained for up to two years from the date of the last interaction.
• Technical and usage logs: Anonymised analytics and server logs are retained for up to 12 months, after which they are automatically deleted or further anonymised.
• Verification documents: Identity documents submitted for verification purposes are retained for the period required to meet our verification obligations, and are securely deleted once no longer required.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked back to any individual player.

09 Data Security

PKR365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and PKR365 servers.
• Encrypted storage for sensitive personal and financial data at rest.
• Access controls ensuring that only authorised PKR365 staff can access player data, and only to the extent required for their specific role.
• Regular internal security reviews and monitoring of platform systems for unusual activity.
• Two-factor authentication options available to players to secure their own accounts.

Despite these measures, no online platform can guarantee 100% security. In the event of a data breach that is likely to result in risk to players, PKR365 will notify affected players as promptly as possible and take immediate steps to contain and address the breach.

Players also have an important role in keeping their data secure. Using a strong, unique password, not sharing login credentials and logging out after each session all significantly reduce the risk of unauthorised access to your account.

10 Your Rights

As a PKR365 player you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat:

• Right to access: You can request a copy of the personal data PKR365 holds about you at any time. We will respond to such requests within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. You can also update many details directly from your account settings.
• Right to deletion: You can request that we delete your personal data. Note that certain data must be retained for legal and financial record-keeping purposes even after an account is closed. We will inform you of any such limitations at the time of your request.
• Right to restrict processing: In certain circumstances you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
• Right to object to marketing: You can opt out of receiving marketing communications from PKR365 at any time by contacting support or using the unsubscribe option in any communication we send.

11 Minors

PKR365 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration and, where required, identity verification to confirm that players meet the minimum age requirement.

If PKR365 becomes aware that personal data has been collected from a minor — whether through a false age declaration or any other means — we will immediately close the associated account, delete all related personal data, reverse any transactions where possible and report the matter to our fraud prevention team.

Parents and guardians who believe their child may have registered on PKR365 should contact our support team via live chat immediately so the account can be closed and the data removed without delay.

12 Changes to This Policy

PKR365 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

Where changes are significant — such as a change in how we share your data or how long we retain it — we will make reasonable efforts to notify registered players via on-site notification or by the email address associated with their account. For minor or clarifying changes, the updated policy will simply be published on this page.

We recommend reviewing this Privacy Policy periodically. Continued use of PKR365 after any update to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact support to request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled, the PKR365 support team is available 24/7 via live chat on the platform.

You can also reach us using the following contact details:

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available directly on the PKR365 platform, around the clock
• FAQ: Visit our FAQ page for answers to common questions about your account and data